Operations & Capacity Strategy
WE BUILD OPERATIONAL SYSTEMS THAT DRIVE SUSTAINABLE GROWTH.
OUR SERVICES
Operations shouldn't feel like an afterthought or a bottleneck. Whether you're navigating growth, team transitions, or burnout from doing too much alone, you need an operational and people infrastructure that's aligned, efficient, and built to last.
At Momentum, we partner with organizational leaders to develop custom operational strategies that increase capacity, reduce overwhelm, and bring structure to your brilliance. From SOPs to employee handbooks, from workflow design to recruitment systems, we help you build the internal infrastructure that supports sustainable impact.
OUR SERVICES
Operational Strategy & Systems Design
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Organizational Assessments & Capacity Audits
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Strategic Prioritization & Workflow Mapping
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SOP (Standard Operating Procedure) Development
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Employee Handbook Development & Review
Team Operations & People Management
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Team Onboarding & Role Clarity Systems
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Employee Offboarding Protocols & Documentation
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Task Management & Internal Communication Systems
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Fractional COO/HR Support (for organizations without Operations/HR leads)
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Accountability Infrastructure for Small Teams
Talent Acquisition & Development
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Recruitment Strategy & Inclusive Hiring Systems
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Interview Process Design & Hiring Team Training
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Performance Management Framework Development
Implementation & Capacity-Building Support
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Done-for-You Systems Execution
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Client & Employee Onboarding Workflow Design
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Automation Flows for Admin & HR Tasks
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Documentation Hubs & Knowledge Management
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HR Policy Creation & Updates
"When I stepped into the executive director role, I was juggling everything, from programs to payroll. Honestly, we had the passion, but not the infrastructure. Christina and Keith helped us build the systems that allowed me to delegate, lead strategically, and stop operating in crisis mode. I finally had room to focus on our mission instead of putting out fires every day."
TANYA W., EXECUTIVE DIRECTOR
Let’s Talk Strategy
Every great relationship starts
with a conversation.
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Share your vision with us, and let’s explore what’s possible. Fill out the form, give us a call, or send an email!